town33 Privacy Policy

1. Information Collected

When you register and use the town33 platform, we collect various types of information to ensure the service runs smoothly and securely. The types of information collected include:

• Identity information: full name, date of birth, identification card number (MyKad) and mobile phone number.
• Account information: username, encrypted password, and registered email address.
• Financial information: e-wallet details (Touch 'n Go eWallet, ShopeePay), bank account information for DuitNow or FPX transactions, and deposit and withdrawal history.
• Technical information: IP address, device type, operating system, web browser used, and login session data.
• Activity data: betting records, games played, session duration, and transaction history within the platform.
• Communications: any enquiries or complaints submitted to our customer support team via live chat or email.

2. Purpose of Data Use

Data collected by town33 is used solely for the following purposes:

• Creating and securely managing your user account.
• Processing deposit and withdrawal transactions through available payment methods.
• Complying with international licensing requirements, including Know Your Customer (KYC) procedures and anti-money laundering measures.
• Identifying and preventing fraud, unauthorised access, and suspicious activity on the platform.
• Providing effective customer support through live chat and email channels.
• Sending relevant promotional information and bonuses — only to users who have agreed to receive them.
• Analysing usage patterns in aggregate for platform improvement purposes.
• Ensuring a better user experience based on your saved preferences and settings.

3. Data Sharing with Third Parties

town33 takes seriously its responsibility in handling your data. We do not sell or transfer your personal data to third parties for commercial purposes without your consent. However, there are limited situations where data needs to be shared:

• Payment service providers: required information is shared with legitimate payment processors to enable financial transactions to be completed.
• Regulatory bodies: if required by law or a competent licensing authority, we may need to disclose certain information.
• Technology partners: game software providers and technical support platforms that are bound by strict confidentiality agreements.
• Legal proceedings: when directed by a court or valid order from the relevant authority.

4. Data Security and Protection

We invest in robust security infrastructure to protect your data from unauthorised access, disclosure, alteration or destruction. The security measures we apply include:

• Data encryption during transmission using 256-bit SSL/TLS protocols.
• Password storage using irreversible hashing algorithms.
• Role-based access control — only staff who require access to specific data are permitted to do so.
• Continuous system monitoring to identify any suspicious access attempts.
• Regular security reviews and penetration testing by the internal security team.

5. User Rights

As a town33 platform user, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right of correction: you may request corrections if any information is inaccurate or incomplete.
• Right of deletion: in certain circumstances, you may request that your data be deleted — subject to our legal obligation to retain certain records.
• Right to object: you may object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: previously given consent to process data may be withdrawn, although this action may affect your access to certain services.

To exercise any of the above rights, contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request accordingly.

6. Cookies and Tracking Technologies

town33 uses cookies and similar tracking technologies to improve the user experience on the platform. The types of cookies we use:

• Essential cookies: required for basic site functions, including login session verification and account security. These cookies cannot be disabled.
• Preference cookies: save your language settings and display preferences so you do not need to reconfigure them each time you visit the site.
• Analytics cookies: help us understand how users interact with the site for improvement purposes, without identifying you personally.

You can control or block cookies through your web browser settings. Please note that blocking essential cookies may affect the functionality of certain parts of the platform.

7. Data Retention Period

town33 retains your personal data for as long as your account is active or as long as needed for the purposes stated in this Policy. The following are our general data retention guidelines:

• Active user account data is retained for the duration the account remains active.
• Financial transaction records are retained in accordance with the minimum requirements of international licensing compliance.
• After an account is closed or has been inactive for a specified period, data will be deleted or anonymised in accordance with our internal policy, unless the law requires longer retention.
• Customer support communication logs are retained for a limited period for service quality purposes.

8. Changes to the Privacy Policy

town33 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or improvements to our services. When significant changes are made:

• A notification will be sent to the registered email address at least 14 days before the changes take effect.
• An announcement will be displayed on the platform's main page and in the user account section.
• The "Updated" date at the top of this document will be updated to reflect the latest version.

Continued use of the town33 platform after the effective date of such changes is considered acceptance of the updated terms. If you do not agree, you must stop using the platform and contact us to close your account.

9. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• 24/7 Live Chat: the fastest channel — available directly within the town33 platform.
• Email: [email protected] — we handle enquiries in both Malay and English.

We aim to respond to every privacy-related enquiry in a timely manner. All communications are handled with full confidentiality.